Returns & Refund Policy – Weavys

At Weavys, your satisfaction is our priority. That’s why we offer the option to return an item or request a refund within 14 days of receiving your order.
Our goal is to make the process as smooth and straightforward as possible.

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Refunds Without Return

A refund without return may be granted only in the following cases, if reported within 48 hours of delivery and supported by photo or video evidence:

• The item is defective or shows a manufacturing fault.

• The wrong size was received (different from the one ordered).

• The wrong colour was received.

• The product received is completely different from the one ordered.

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Returns Within 14 Days

If you experience a problem and wish to return an item, you may do so within 14 days, provided that the following conditions are met:

• The product must be unworn, unwashed, and unused.

• The original packaging must be intact and unopened (sealed bag).

• There must be no signs of handling: no odours, folds, or visible wear.

• The item must be free from any marks (makeup, dust, hair, perfume, etc.).

• The return must be approved in advance by our customer service team. Unauthorised returns will not be accepted.

The following reasons are not accepted for returns:

• Personal preference (“I don’t like it”, “it’s not like the photo”, etc.).

• Items purchased during sales or promotions.

If any of the above conditions are not met, the return will be automatically refused.

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How to Request a Return or Refund

To request a return or refund, please contact us by email at support@weavys.com and include:

• Your order number.

• Photos or videos showing the issue.

• A detailed explanation of your request.

Our team will review and respond within 48 hours.
After this period (48 hours after delivery), no claim can be accepted.

Please note:

• Return shipping costs are the responsibility of the customer.

• No return will be processed without prior written authorisation from our support team.

• Any return that does not comply with this policy will be sent back to the customer without refund.