Shipping policy
Shipping Policy – Weavys
At Weavys, we’re committed to providing a fast and reliable delivery service. Please read our shipping policy carefully to understand how your orders are processed and shipped.
1. Order Processing Times
All orders are processed within 1–3 working days after payment has been received.
Orders are not shipped or delivered on weekends or public holidays.
In the event of a high order volume, shipments may be delayed by a few days. You will be notified by email if there is a significant delay.
2. Delivery Times & Costs
We offer several delivery options depending on your location. Delivery times and shipping costs are calculated at checkout.
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Express delivery: 5–8 working days
Shipping costs are calculated at checkout based on:
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The weight of your order
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The destination
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The delivery method selected
3. International Shipping
We offer international delivery to multiple countries.
Estimated delivery times vary by destination, typically between 5–11 working days.
Please note:
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International orders may be subject to customs duties or import taxes.
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These fees are the responsibility of the customer and are not included in our shipping rates.
4. Order Tracking
Once your order has been shipped, you’ll receive a confirmation email containing your tracking number.
You can track your parcel directly through the carrier’s website.
5. Delivery Issues
If you have not received your order within the estimated delivery time, please contact us at support@weavys.com with your order number.
Our team will investigate and resolve the issue as quickly as possible.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Weavys cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.
If your parcel is returned to us, additional shipping fees may apply for resending the order.
7. Damaged or Lost Items
We take great care to ensure your items arrive in perfect condition.
If your order arrives damaged, please contact us immediately at support@weavys.com including photos of the package and the item.
If your parcel is lost, an investigation will be opened with the carrier and you will be informed of the next steps.
8. Contact Us
For any questions regarding shipping, you can contact us at:
Email: support@weavys.com
Phone: +44 (0)740 596 352
Address:
Weavys
60 rue François 1er
75008 Paris, France